Images Rotated When Downloaded From Digital Services

This is an issue due to a rotation flag that is set by the camera. To prevent this from occurring the images need to have the rotation flag stripped before submitting, please follow instructions in Submitting FLOW Digital Services Order

Solution

  1. Open your windows explorer and navigate to
    C:\ProgramData\Flow\Projects\
  2. Find the Project Folder that you are working with and open it
    1. The project folder uses the alphanumeric key listed on the project tile in FLOW
      1. image.png
        1. This is the name of the project folder
  3. Open the folder and then open the Image folder
    1. image.png
  4. Find the image(s) that are rotated
    1. Easiest if you do a sort using the date added/modified column heading
  5. Highlight the images that are rotated
  6. Right-click on the images and select rotate clockwise or rotate counterclockwise
  7. Go back to FLOW and the images should be displaying with the proper rotation

Keywords: green screen images rotated when downloaded from flow, downloaded images rotated incorrectly, images have heads pointing to right or left, png images have head to right