ROES Won't Launch - Unable to Locate JVM Library (PC)

Error Message:

Solution:

  1. Try Refreshing ROES

The information below is a solution, but is outdated:

  1. Make sure ROES is closed

  2. Navigate to C:\ProgramData find and delete SWRoes folder

  3. Open your C drive and navigate to the Users folder

  4. Copy and Paste %userprofile%.RichmondProLabROES into a windows navigation window
    image.png

  5. Delete the RichmondProLabROES.properties file

  6. Copy and Paste %userprofile%.roescache into a windows navigation window

  7. Type .enc in the search window

  8. Locate and delete Richmond_ROES.xml.enc

  9. Try to relaunch (either from msi or shortcut)

  10. Double-check the size of RichmondProLabROES.xml.enc (located: .roescache/RichmondProlabROES) approx 5.5mb

  11. Delete RichmondProLabROES.xml.enc and relaunch

  12. If Windows 7 or previous, install http://www.microsoft.com/en-us/download/details.aspx?id=26999 which is a fix to old C++ code

  13. Relaunch