Green Screen not Applied to PNG
If you are submitting an order and the background is not applying (the lab is receiving a white background or transparent background) then it is likely one of the following:
- On the submission page you have "apply hard crop" selected
- On the submission page you have "use original filename checked"
- To correct for 1, select "send crop data" and then submit or save the order and the background should be applied.
- To correct for 2, deselect "use original filename" and send or save the order