Green Screen not Applied to PNG

If you are submitting an order and the background is not applying (the lab is receiving a white background or transparent background) then it is likely one of the following:

  1. On the submission page you have "apply hard crop" selected
  2. On the submission page you have "use original filename checked"

Solution

  1. To correct for 1, select "send crop data" and then submit or save the order and the background should be applied.
  2. To correct for 2, deselect "use original filename" and send or save the order