Copying and Resending an Order or Batch

• The steps below are for resending a batch that has erred on the new orders page or is displaying on the new orders page but has not been received at the lab.
• If an order needs to be resubmitted that is on the completed orders section, start on step 4
  1. Select the Orders section and click on the New Orders tab or page

  2. Right-click on the order and select Mark Order Shipped

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  3. The order will move to the Completed Orders tab

  4. Select the Completed Orders tab and find the order

    1. Double-check the time frame the software is displaying if the order is not displaying

  5. Right-click on the individual order or batch and select Print Order or Send order to lab

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  6. Select Print a Copy on the pop-up window that displays

  7. The copied order will be added to the New Orders tab and will start to upload to the lab

    1. If you need to make changes to the order, right-click and select cancel print to stop the upload and double-click on the order to make changes before submitting


Alternatively, you can save an individual order as a new order.

  1. Double-click an order on any page (new orders or completed orders) to view the order in proof mode

  2. Select the Print menu and there will be a few options for printing or saving

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    1. Print Selection as New Order - prints the item highlighted as a new order

      1. The 8x10 listed in the example will be submitted immediately for print

    2. Print Current Order - prints the order that's opened in proof mode as a new order

      1. The 8x10 and 8x12 listed in the example will be submitted immediately for print

    3. Save Selection as New Order - saves the item highlighted as a new order on the new orders page

      1. The 8x10 listed will be saved on the new orders page as a new order by itself

    4. Save Current Order as New Order - saves the order opened in proof mode as a new order on the new orders page

      1. The 8x10 and 8x12 listed in the example will be saved on new orders page