How to Copy and Resend an Order or Batch
The steps below are for resending a batch that has erred on the New Orders page or is displaying on the new orders page but has not been received at the lab. Always check with Customer Service before resending - sometimes your software may display an error status but it has transferred successfully.
If an order on the Completed Orders tab needs to be resubmitted start with step 4.
Select the Orders section and click on the New Orders tab or page
Right-click on the order and select Mark Order Shipped
The order will move to the Completed Orders tab
Select the Completed Orders tab and find the order
Double-check the time frame the software is displaying if the order is not visible
Right-click on the individual order or batch and select Print Order or Send order to lab
Select Print a Copy on the pop-up window that displays
The copied order will be added to the New Orders tab and will start to upload to the lab
If you need to make changes to the order, right-click and select cancel print to stop the upload and double-click on the order to make changes before submitting
Alternatively, you can save an individual order as a new order.
Double-click an order on any page (new orders or completed orders) to view the order in proof mode
Select the Print menu and there will be a few options for printing or saving
Print Selection as New Order - prints the item highlighted as a new order
The 8x10 listed in the example will be submitted immediately for print
Print Current Order - prints the order that's opened in proof mode as a new order
The 8x10 and 8x12 listed in the example will be submitted immediately for print
Save Selection as New Order - saves the item highlighted as a new order on the New Orders page
The 8x10 listed will be saved on the New Orders page as a new order by itself
Save Current Order as New Order - saves the order opened in Proof Mode as a new order on the New Orders page
The 8x10 and 8x12 listed in the example will be saved on New Orders page