Layout Troubleshooting: Image is Rendering with Dummy Placeholder Image Instead of Subject Image

The feature "Use Ordered Image if Available" is the fix for some common issues with layouts.

Problem: Once the layout is applied, images are rendering with the dummy placeholder image on the printwork/layout (not the subject image). It's likely that the layout does not have Use ordered Image if Available selected on the image in the layout.

To fix this:

  1. Open the layout in FLOW

  2. Select the image node in the objects section

  3. Within Image Properties, select the checkbox Use Ordered Image if Available and save the layout.

    1. If you change the name or save it as a new layout, be sure to reassociate the new layout with the package before resubmitting. If you simply make changes to the original layout and save this is not necessary.

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Click here for instructions on resubmitting single items to the Lab.

Click here to learn how to resubmit an entire order or multiple orders.