Flow Digital Products Missing

Flow has some products tied to the CaptureLife Service. There are Digital Download - 1 Pose and Digital Download - All Poses under the Digital Products (not fulfilled by lab) section in the lab catalog. These products do not send to us, but are a part of the catalog for all Flow users.

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From time to time, these will disappear inexplicably from Flow and this will prevent orders from being sent to the lab, regardless of whether those products are being ordered. To correct this, follow the steps below.

  1. Make sure a Project is open in Flow

  2. Click the PLIC Icon in the top-right of the Flow window

  3. Click Refresh PLIC Info

  4. Restart Flow

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