Metadata and EXIF Data Causes an Error When Processing at the Lab
Images that are processed by an outside provider to generate templated products and/or graphics can sometimes add excess and personal metadata to images. This excess data causes an error when the images are processed to print and can delay order processing.
To prevent this error and any delays in processing an order, it's best to strip EXIF data from the images before submitting the order.
Some more information on what EXIF data is can be found by doing a simple google search or you can read about it here.
If you only need to remove data from a few files, here are instructions on how to do it manually: How to Clear Meta Data from an Image File
For larger batches of images - some easy-to-use EXIF stripping tools that we've found are listed below: