How to Resend a ROES Order

**If any of the image files have been moved from this feature may not work.

  1. Open ROES and click on the Sent/Saved Orders tab.

  2. Find the order that needs to be resent (it is designated by the underscore e.g. _234.ro)

  3. Click Reopen as New Order, doing so will replace any order are currently working on in ROES in the cart
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    1. If you are unable to click Reopen as New Order, try holding down the ALT key to activate the button

    2. Review your save preferences on the Sent/Saved Orders tab - the default is to delete old orders after 2 weeks

  4. Once you have opened it as a new order, select the Complete and Send Order button to reprocess

  5. Once the order starts uploading, please check for a confirmation email from the lab that it has been received. If you do not receive a confirmation email please feel free to contact customer service

    1. Info@richmondprolab.com

    2. 800-262-0515