How to Order Service Items in ROES

Instructions for ordering Service Items (Yearbook/Administrative Disks, Composites, Virtual Groups, Student Directories, Service Strips, ID Cards) through ROES and the Service Item form. Please complete both steps of the procedure below.
If you are not familiar with the Service Item ordering process, please read the Tips For File Preparation section at the bottom to ensure proper formatting of your data.

Step 1: Submit the Images and Data in ROES

  1. Open ROES and navigate to the Full-Service catalog

  2. Select the Service Items product and click Add to Order at the bottom

  3. Click Shopping Cart or View Cart and refer to color-coding in the screenshot below

  4. Attach files on the right side of the cart under Documents and Graphics

  5. Select checkboxes next to the Attach Items then select the file icon to navigate to the appropriate files to upload:
    Files should include:

    1. A spreadsheet with all the necessary information and .jpg file extension

      1. Columns with subjects' First and Last names and corresponding image files

    2. Zipped Folder(s) of images

      1. Each zipped folder MUST BE LESS THAN 2GB
        If the zipped folder is over 2GB the order will submit but will be corrupt

  6. Enter a Team/Event Name

  7. Optional: open the link to the Service Item Form (this link is available below under Step 2)

  8. Click Complete and Send Order and complete the checkout process to submit the order

  9. You will receive a confirmation email once the ROES order is uploaded

Step 2: Fill Out the Service Item Form

  1. Fill out the Service Item Form to select the Service Item and specifics of how they should be created using the images and data uploaded through ROES

  2. You will receive a confirmation email for the service item form once completed

The Full-Service Department will email any proofs that are required and contact with any questions

Tips for File Preparation

  • Keep all images in one zipped folder you are trying to stay under the ROES 2GB attachment limit. Please note any repeating file numbers in the Step 2 form.

  • Exclude special characters from your data and filenames: ! @ # $ % ^ & * " ? ~

  • Enter the full filename with extension into the data. Typos will cause a file mismatch error and could delay your order. For PC users, we recommend the free CopyFilenames Windows File Explorer extension to easily copy/paste a list of filenames into a spreadsheet.

  • The subjects will be positioned/ordered in the sequence they are listed in the data spreadsheet unless an additional column notes the desired positioning/sequence corresponding to the image/subject name.

  • Label all staff as such with matching homeroom/class information to ensure they are grouped together with their class or removed from the final product per your selection in the Step 2 form. Any variations in these columns (Mrs. Smith and Sarah Smith, First Grade and 1st Grade) will not sort properly together.

  • Please verify that your data contains consistent information.