Layout Troubleshooting: the Layout is Only Pulling the Primary Image Even When a Different Pose is Ordered

The feature "Use Ordered Image if Available" is the fix for some common issues with layouts.

Problem:
The layout is only pulling the primary image even when a different pose is ordered. It's likely that the layout does not have Use ordered Image if Available selected on the image in the layout.

To fix this:

  1. Open the layout in FLOW

  2. Select the image node in the objects section

  3. Within Image Properties, select the checkbox Use Ordered Image if Available and save the layout

    1. If you change the name or save it as a new layout, be sure to reassociate the new layout with the package before resubmitting. If you simply make changes to the original layout and save this is not necessary.

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Click here for instructions on resubmitting single items to the Lab.

Click here to learn how to resubmit an entire order or multiple orders.