"Image Couldn't Be Read" Error When Adding Image to Product

Image Couldn't Be Read.png

The error message above will appear when your image either:

  • Contains a ~ symbol in the filename. Simply remove this and repeat the ordering process

  • Saved in either indexed or CMYK color

    • To resave your JPEG as a non-indexed, RGB file using Photoshop:

      • Navigate to Image menu -> Mode and make sure RGB Color is selected
        image.png

      • Resave your file and repeat the ordering process

      • You may need to restart ROES for it to recognize the changes