ROES Digital Services

The Digital Services catalog in ROES can be used to submit files for greenscreen dropout, retouching, or color correction. The files are submitted back to you via Digital File Return - no print products can be ordered through this catalog. To order greenscreen dropout, retouching or color correction at the same time you order your prints, please use one of our regular print catalogs or contact Customer Service for more information on how to order.

NOTE: Please contact Customer Service and let us know whether you are interested in using ROES Digital Services for greenscreen dropout, retouching, or color correction. We have to activate the products for you so that you can place the order in your software. Once we have, proceed to the instructions below.

Digital Services Info

  • Digital Services (found at the bottom of the Catalogs drop-down list)

  • Special shipping options for this catalog

    • Only method available is Digital File Return

  • Cutoff time for all items in this catalog: 11:00pm ET Sunday - Thursday

  • Can order retouching per Image or in bulk

  • Instructions, Pricing and Turnarounds listed below


Step 1: Submitting Order

Option 1 - Ordering Retouching per Image

  1. Open ROES and navigate to the Digital Services catalog

  2. Select the Image Service - Digital Return product

  3. Drag and drop an image onto the product

  4. On the right side of the product under Options, select the Retouching tab

  5. Select the service(s) required for the image and add image to cart

  6. Continue these steps for each image
    Retouching per Image must be selected on each image before adding to the cart
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  7. Within the shopping cart, select color correction and drop options where applicable

    1. DO NOT select a bulk retouching service if retouching is ordered per image

  8. After the order is uploaded you will receive a confirmation email indicating the date and time of receipt and when the order will be ready for download

    1. You can always check this on the Account Information page of our website

Option 2 - Bulk Ordering Services - Services Added in Shopping Cart

  1. Open ROES and navigate to the Digital Services catalog

  2. Select the Image Service - Digital Return product

  3. Drag-and-drop images onto the product in the center of the screen in bulk or one at a time

  4. Once all items are added, click on the shopping cart

  5. On the right-hand side under Options select services to be applied to the entire order

    1. Selected services are applied to ALL Images within the order

  6. After the order is uploaded you will receive a confirmation email indicating the date and time of receipt and when the order will be ready for download

    1. You can always check this on the Account Information page of our website


Step 2: Retrieving Completed Files

  1. You will receive a confirmation shipping email when your order is completed

  2. Images are exported to a Google Drive folder that remains the same for all digital service orders

    1. Would be helpful to bookmark this page for easy access

  3. To access the orders to download, go to your Account Information page

  4. Click on the View Online Storage button within Contact Information

  5. A new page will open with the order numbers of completed orders, click on the download button to download the files

    1. Orders are available to download for 40 days

  6. If you need the images in one folder to use in ROES Events or some other ordering software, check out the instructions forConsolidating Images Into One Folder

Location on SiteGoogle Drive Download

Pricing and Turnaround Times:

Color Correction (1 day in-lab turnaround)

School/SportsWedding/Portrait
$0.10$0.15

Green Screen Drops (2 day in-lab turnaround):

Level 1 DropLevel 2 DropLevel 3 DropAdvanced Drop
$0.35$0.65$1.50$3.75

Retouching Services (2 day in-lab turnaround):

BasicIntermediateAdvanced
$3.75$6.50$9.50

*If ordering all three the turnaround time is 5 days in-lab