Unable to locate JVM Library (Mac)

The information below is outdated but is listed as a backup solution
  1. Make sure ROES is closed
  2. Open the Terminal
    1. use Spotlight and enter "terminal"
  3. Once the Terminal is open, type (or copy) the following:
    defaults write com.apple.finder AppleShowAllFiles TRUE; killall Finder
  4. Open Finder on the dock and navigate to:
    Macintosh →Users→User→.RichmondProLabROES
    1. .RichmondProLabROES contains all of the information for orders
  5. Delete the RichmondProLabROES.properties file
  6. Navigate to Users\[user]\.roescache
  7. Type .enc in the search window
    1. Make sure you are searching the ROESCache folder
  8. Locate and delete Richmond_ROES.xml.enc
  9. Open Terminal and type (or copy) the following:
    defaults write com.apple.finder AppleShowAllFiles FALSE; killall Finder
  10. Try to relaunch (either from dmg or shortcut)