FLOW Error Reporting ID During Order Submission

This error can occur during rendering and is indicative of an issue with the package on the subject it stops on.



  1. Take note of the subject the error stopped on (listed in the lower right-hand corner)

  2. Click CANCEL on the error window

  3. Click on the Capture section

  4. Search the project for the subject that caused the error

  5. Open Order Entry

  6. Check the package details for any errors (click on the drop-down button to view package contents)
    Common errors:

    1. No Image Associated with package

    2. No Green Screen background applied to package

    3. No Background applied to products within package

  7. Remove and reassociate the appropriate package and background with the subject record

  8. Re-submit order